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Anti 1-Star Google Review Management

Because in life... there is always one!
We help you to resolve issues before they ruin your businesses trust and credibility.
Encourage more genuine reviews
Auto-reminders to leave a review
Reduce negative reviews
Claim My Lifetime Discount

We get it, you work hard in your business. The court of public opinion is sometimes unfair, and realistically 'it's impossible to make EVERYONE happy.'

The issue is, it affects your reputation online - sometimes without warning - and gives customers an inaccurate idea of your work ethic.

Why might someone leave a bad review?

Misplaced Frustration:
Sometimes, customers vent their frustration over unrelated issues by posting negative reviews. They might simply have had a bad day and unfairly take it out on your business.
Unrealistic Expectations:
We’ll invite your customers to leave genuine reviews on your Google Profile. You provide excellent service, and we’ll make it super-easy for your customers to share their positive experiences for the whole world to see!
Inaccurate Information:
A customer might misunderstand a your policy, service offering, or pricing, and leave a negative review based on incorrect assumptions or incomplete information.
Impatience:
A customer might leave a negative review due to impatience, such as if they experienced a minor delay in service or shipping, even if the delay was reasonable or communicated clearly.
Retaliation for Enforcing Policies:
If you enforce policies (return policies, health and safety guidelines etc), some customers might leave negative reviews in retaliation, feeling wronged by the enforcement.
Mistakes Happen:
No one is perfect and we all have days when we are not playing our 'A-Game'. It could be that your customer has a valid reason for making a complaint or leaving a poor review.

So what can I do about it with this software?

Deal with issues before they become public and affect your credibility
Get more positive reviews (to drown out the bad ones and keep your rating high)
START BY CLAIMING YOUR LIFETIME DISCOUNT
Get noticed for all the right reasons

Did you know that 81% of consumers check Google reviews to evaluate a business before making an enquiry?

Positive reviews can influence a potential customer to choose you over a competitor - DON'T ALLOW THIS TO HAPPEN!

Get glowing reviews
Are your reviews all glowing? With our clever technology, we’ll help you gather and proudly display your 5-star reviews. Even if you’re reviews are all 5-star (well done!) we’ll help you boost the number of reviews you have.
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Encourage genuine reviews
We’ll invite your customers to leave genuine reviews on your Google Profile. You provide excellent service, and we’ll make it super-easy for your customers to share their positive experiences for the whole world to see!
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Follow up on reviews
After inviting your customers to leave a review, our Anti 1-Star Review Management software will automatically remind them to leave a review after 3, 7, or 10 days to give them plenty of chances to provide feedback.
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Ringfence negative reviews
If you do get a negative review, we’ll filter out the 1-, 2- and 3-star ones and ringfence them for you to respond to discretely. Only 4- and 5-star reviews will be shown on your Google Business Profile for potential customers to read.
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Why are Google reviews so important?

SEO benefits

The number of Google reviews you have is a key ranking factor for appearing at the top of the search results! Businesses with a higher number of positive reviews are more likely to rank higher in search results, meaning increased visibility and traffic to your website.
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Credibility & trust

Google is king. And its review system is integrated into search results and Google Maps, which all contribute to building trust with potential customers, as they provide social proof of a business's quality and reliability.
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Competitive advantages

Businesses with a large number of positive reviews have a competitive advantage over those with fewer or lower-rated reviews. Positive reviews can differentiate a business from its competitors and attract more customers.
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Customer loyalty

Reviews provide valuable feedback to help you understand what you are doing well and where you can improve. You can identify areas for improvement and address any issues, ultimately leading to greater customer satisfaction and loyalty.
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See it in action

Here is how our software works

Fabulous 5-Star Reviews

“I couldn’t be happier with the service provided and the quality of work carried out. Daniella and Kerry were extremely responsive. The quality of their work is superior to any agency that I have previously employed, for a fraction of the price. I look forward to continuing our working relationship. Highly recommend!”
Jonathan M.
Living With Nelson
"I have to admit, we were sceptical at first but so far, we have a total of 19 enquiries in 2 months. We paid just £10 for a 60k job! Well worth the £125 a month. A great service for local traders who want to pay on results!"
TJ
TJ Solutions
Fabulous service from DP Marketing! I have been working with DP Marketing Communications for approximately a year, we have created successful direct mail campaigns and advertising campaigns through their amazing team of designers. The team are always a pleasure to deal with.
Rebecca W.
Timotay Playscapes
Worth their weight in gold. On point ads that are constantly tweaking to hit the right audience. I get way more calls now. I’m definitely going to continue with DP, very professional and there when you need them. They don’t just talk the talk they walk the walk!
Martin W.
Octopus Man With A Van
Daniella and her team did a great job professionalising and re branding our tennis coaching business. Bringing some of our key elements of what we do into our imagery. And we even had bespoke mascot characters designed and illustrated for us! Great team, great price, great communication and really happy with everything!
Simon G.
Northampton Tennis Coaching
"From conception through to launch DP have helped and advised us every step of the way. Would like to thank Daniella and her team for help and advice creating and launching our brand for Warm Conservatory Roof Company. From conception through to launch they have helped and advised us every step of the way. They are always on hand for marketing support and ideas as our business grow."
Stuart & Ewa L.
The Warm Conservatory Company

You’re asking… we’re answering

We’re not just here to showcase reviews on your Google Business Profile – although that is uber-important – but we also want to make sure you know EXACTLY what you need to stand out… Here are a few questions we’ve been asked about our Anti 1-Star Review Management service.
GET MORE REVIEWS TODAY
It’s a tool provided by Google that allows you to manage your online presence across Google's platforms, including Google Search and Google Maps. It displays essential information about your business, including location, opening times and contact details, and is a place where you can gather reviews from customers. 

You can also upload photos, videos and business updates to your Google Business Profile, helping to engage with customers and drive traffic to your website or location.
Not a problem! We’ve got a team of experts on hand to get your Google Business Profile claimed, set-up and populated. Just get in touch and ask about our Google Business Profile creation services.
We ringfence negative reviews and suggest that they are dealt with professionally and discreetly. By taking the conversation offline, it’s out of the public forum and allows you to address their concerns and demonstrate your commitment to resolving their issues satisfactorily. 

Apologise to the customer for their negative experience, even if you believe the complaint is unwarranted. Empathise with their frustration and assure them that you take their concerns seriously.

Once you've addressed the issue, follow up with the customer to ensure that they are satisfied with the resolution. This shows that you care about their experience and are committed to providing excellent customer service.
It happens. People are busy and they can simply forget to write a review. That’s where our clever tech comes into play, sending our reminders after 3, 7 and 10 days to make sure we’re maximising every chance of getting a review from each customer.
You can’t have too much of a good thing! Google tends to rank businesses with a higher number of reviews more prominently in search results and Google Maps. This increased visibility can lead to more clicks and visits to your business. 

Positive reviews also serve as social proof of your business's quality and reliability. They reassure potential customers that they are making the right choice by choosing your business over competitors. Plus, glowing reviews can be showcased on your website, social media channels, and marketing materials to attract new customers and build brand reputation.

Want to take your marketing further?

We're a full-service creative marketing agency too!
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& Development
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Exhibition and
Event Support
From concept to execution, we'll help to orchestrate every detail. We cover professional stand design, show collateral, giveaways and all the event logistics
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Conversion Rate
Optimisation
CRO fine-tunes your website, delivering a seamless user experience that boosts user engagement, increases conversions, and turns visitors into customer to maximise ROI.
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National Search
Engine Optimisation
Enhance online visibility, attract targeted traffic, and build credibility. SEO fosters long-term growth by optimising your website making it more accessible and valuable to potential customers and search algorithms.
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Automation
& CRM
Automation and CRM system enhance local businesses by streamlining tasks, centralising customer data and fostering personalised interactions. This boosts efficiency, improves customer relationships and takes care of all the boring, repetitive tasks so that you don't have to!
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A bit about us…

What we do – and why we do it

We understand the importance of maintaining a positive online reputation and know the strategies and best practices to achieve this goal effectively. Our geeks also speak fluent ‘Google’ and keep up-to-date with algorithm changes to identify trends, spot areas for improvement, and maintain a positive online reputation for your business.

Did you know that you can get more video testimonials for your social media too? These are worth their weight in gold for your social media!

Want more positive reviews and less negative ones, lets get you access to your Anti 1 Star Account!

Did you know...
…82% of consumers said they’re likely to use a local service if it’s advertised on Google
… 81% of consumers use Google to evaluate local businesses before enquiring
…46% of Facebook consumers use the platform to evaluate local businesses
…Over 30% of people click on Google Maps listings when searching for local services
65% of small to mid-sized businesses have a PPC campaign
81% of consumers need to trust a brand to
consider buying from them
Anti 1 Star
Lifetime offer
for the first 150 customers